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Sectional title corner – your burning questions answered

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We have decided to save money and not use a managing agent anymore. We have a number of retired people who can do the books. – Pam


Hi Pam,

Very few owners and a lot of trustees do not fully understand the role of a managing agent. We do not just “do the books”.

While sending out levy statements and collecting the levies are a big function of managing agents, that is not all we do.

Dotting i’s and crossing t’sdotting the i

For your interest, a managing agent must be registered at the Estate Agency Affairs Board (EAAB) and have a Fidelity Fund Certificate and must be a registered Debt Collector with the Debt Collectors Council. It is important to make sure your managing agent is registered with both. The best managing agents are also members of the National Association of Managing Agents (NAMA) and adhere to their Code of Conduct.

The successful management of a scheme takes up a lot of time and requires extensive knowledge of the Sectional Titles Act and rules that governs the scheme. Most trustees do not have this knowledge.

The late Bob Gauld – the doyen of the local sectional title industry – made the comparison to say that a sectional title portfolio manager with two years’ experience and who manages 30 schemes has probably attended 60 AGMs, over 300 trustee meetings; taken over 6,000 telephonic queries and answered thousands of emails. (I think nowadays portfolio managers actually answer hundreds of thousands of emails over a period of two years)

A trustee in a self-managed scheme will have to serve for 60 years (according to Bob) to gain the same experience.

Think again before you dispose of your managing agent – you might be penny wise and pound foolish!Trafalgar logo fc_pay off line


Got a burning question? Email david@hometimes.co.za and we’ll be sure to assist you.

Who is Karien Coetzee?

Karien Coetzee, national property management consultant at Trafalgar.

Karien Coetzee, national property management consultant at Trafalgar.

Karien Coetzee is the national property management consultant at property management company, Trafalgar. She holds qualifications in sectional title schemes management and homeowners association management.


David A Steynberg, managing editor and director of HomeTimes, has more than 10 years of experience as both a journalist and editor, having headed up Business Day’s HomeFront supplement, SAPOA’s range of four printed titles, digimags Asset in Africa and the South African Planning Institute’s official title, Planning Africa, as well as B2B titles, Building Africa and Water, Sewage & Effluent magazines. He began his career at Farmer’s Weekly magazine before moving on to People Magazine where he was awarded two Excellence Awards for Best Real Life feature as well as Writer of the Year runner-up. He is also a past fellow of the International Women’s Media Foundation.

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