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Landlord vs tenant – The Rental Housing Tribunal is free

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I have been renting a home in Pretoria and, despite renewing the lease last October, have had a few too many run-ins with my landlord. He treats me with disrespect; has physically threatened my wife over the phone and pitches up to take photos of the house without an appointment. He continues to harass us, but it’s very difficult to prove subtle harassment. I would like to take him to task and have been told about the Rental Housing Tribunal. What does this body do? What can I expect and how much does it cost? – Werner


Hi Werner, the Rental Housing Tribunal (RHT) was established in 2001 and assists in resolving disputes that arise between landlords and tenants. Made up of members with housing management, development and rental housing experience, who have been appointed by the Provincial Minister of Housing, the RHT is also tasked with implementing the Rental Housing Act.

The primary function of the RHT is to mediate and settle disputes that tenants and landlords cannot resolve themselves in an amicable manner. Ideally, the RHT’s aim is to ensure that there is stability and harmony in the rental housing sector of the market.

Does this rental clause answer landlords’ prayers?

The RHT will inform landlords and tenants of both their rights and obligations with regard to the Rental Housing Act, and will then investigate and mediate the situation at hand to reach a resolution by making recommendations to the relevant parties.

Mediation is an informal, confidential meeting where the landlord and tenant will meet to discuss their issues in the presence of a trained, experienced mediator. The mediator will remain impartial and will assist both parties to come to a mutually acceptable solution to their problem. The landlord and tenant will be the ones who make the final decision with regards to the mediation agreement – not the mediator. Once the parties have reached an agreement, it is possible for the agreement to be made an order of the court.

The RHT deals with all aspects relating to tenancy, such as verbal or written lease agreement disputes, the rights and duties of each party, deposit refunds, rental defaults, damage to the rental property, utilities, eviction and house rules.

Anyone who has a vested interest in a rental property may lodge a complaint with the RHT.

The service that the RHT provides is free to landlords and tenants and the parties may represent themselves in the matter, so there is no need to incur legal costs.

To lodge a complaint, the petitioner must make contact with the relevant RHT office that has authority in the area in which the home is situated. Legislation dictates that the complaint must be in writing. The provincial offices each have different complaint forms on which the complaints can be lodged. The complaints can be lodged by either registered mail or fax, and it is advisable that the complainant follows up to ensure that it reached the right person.

A case is opened, and a reference number will be allocated to the matter before a preliminary investigation is conducted. The investigation will be to determine whether the complaint relates to a dispute in respect of a matter which may constitute an unfair practice, which must be determined within 30 days of receiving the complaint. To define this, the RHT may require additional information from either the complainant or respondent. In certain instances, an inspector may be appointed to inspect the property in question and compile a report on the complaint.

Kiss rental deposit disputes goodbye

Once the investigation has concluded, and it does relate to such a dispute, all parties will be informed in writing that the case has been opened and a date and time has been set for mediation. If no agreement is reached at the informal mediation, the matter will be referred to a formal hearing for the ruling.

Contact details for the various RHTs

rental housing tribunal numbers

Who is Adrian Goslett?

Adrian Goslett, regional director and CEO of RE/MAX of Southern Africa.

Adrian Goslett, regional director and CEO of RE/MAX of Southern Africa.

Adrian Goslett is the regional director and CEO of RE/MAX of Southern Africa


David A Steynberg, managing editor and director of HomeTimes, has more than 10 years of experience as both a journalist and editor, having headed up Business Day’s HomeFront supplement, SAPOA’s range of four printed titles, digimags Asset in Africa and the South African Planning Institute’s official title, Planning Africa, as well as B2B titles, Building Africa and Water, Sewage & Effluent magazines. He began his career at Farmer’s Weekly magazine before moving on to People Magazine where he was awarded two Excellence Awards for Best Real Life feature as well as Writer of the Year runner-up. He is also a past fellow of the International Women’s Media Foundation.

Review overview
  • Wimpie Ferreira 11th May 2017

    Property Inventories is one way of protecting both Tenant and Landlord

    – Rental properties (deposit disputes)
    Using the latest iPad application technology which combines traditional data capture techniques with a sophisticated back-end IT solution our team of employed fully trained Inventory Assessors ensure that your reports are available through our online tracking system within 24 hours of their visit. Our reports are of the very highest quality: detailed, arranged in table format, making them straight forward and easy to understand.

    Digital images are supplied at no extra cost, providing a visual record as well as the detailed written account. Every one of our Assessors has to have completed an exclusive and rigorous training programme (including several supervised inventories) before producing their first report. We strive to provide our clients with an efficient, reliable and professional service.

  • Daniella 6th August 2018

    Good day

    Ive been trying to phone but no answer. I rent in the Reeds and the landlords have made the staying at the property unbarable. Been without hit water fir 3 days now of which they say its my responsibility to load electricity on another units meter of which warm water comes. Please assist with contact number to where they can be reported

  • Daniella 6th August 2018

    Sorry i type so fast dont always double check my spelling