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Yesterday I was reading a thread on Facebook where a young woman was asking advice on what to study that will help her secure a bright future. CA, HR, IT: All acronyms that made an appearance. These acronyms made an appearance 15 years ago when

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Business tip of the day If you want to know what your customers are really thinking, don't ask them. Simply watch them, their expressions, their satisfaction or annoyance will be readily visible if you are looking. Then act promptly!

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